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Customer Survey 2024

We value your feedback! Please complete our survey to help us improve.

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Customer Information

Name(Required)

First Last

What is your role within your company?

Engineering / Technical

Operations / Production

Purchasing / Sourcing / Supply Chain

Quality

Sales / Business Development / Marketing

Senior Management / Executive Team

Other

Email(Required)

Phone

Company Name(Required)

Company Website

Address

Street Address City State / Province / Region ZIP / Postal Code Country

Product and Market Information

What are the primary end market(s) / application(s) for our products supplied? (Select all that apply):

Aerospace / Space

Agriculture

Automotive / Transportation

Cellular Mobility

Construction

Data Centers

Energy Storage

EV/HEV (eMobility)

Geophysical / Mining

Heavy Equipment

Industrial Equipment

Motorsports

Military

Robotics

Solar / Alternative Energy

Semiconductors

Other(s)

Please share information on your "Other" market / application:

What Amphenol TPI products do you use? (Select all that apply):

Busbars (rigid, flexible, laminated, molded, and terminals/lugs)

Cable Assemblies - EV & HEV High Voltage

Cable Assemblies - Industrial

Custom Molded Solutions - High Voltage

Custom Molded Solutions - Low Voltage

Harnesses - Low Voltage

Harnesses - Diesel Engine Related

Power & Signal Connectors - HC Series

Power & Signal Connectors - USC Series

PowerLink Cable

PowerLok G1

PowerLok G2

RadLok

Solar BOS - Inline Fuses, Junctions, and String Harnesses

Other(s)

N/A - Not Aware

Please identify the products Amphenol TPI provides to your company:

Do you purchase our product direct or via a distribution partner?

Direct

Distribution

Both, Direct and via Distribution

Other

Customer Service & Sales Support

How well does your customer service representative at Amphenol TPI respond to your inquiries?

Extremely Well

Moderately Well

Inadequate

N/A - not in contact

We need to improve. Please provide more information for us to review the issue.

Is the customer service representative knowledgeable on all orders and inquiries?

Very Knowledgeable

Moderately Knowledgeable

Inadequate

N/A - not in contact

We need to improve. Please provide more information for us to review the issue.

How is the support provided from the global Amphenol sales team?

Extremely Good

Moderately Good

Inadequate

N/A - not in contact

N/A - not aware of the global sales team

We need to improve. Please provide more information for us to review the issue.

Quality

Parts received meet drawing / specifications / PO requirements?

Yes, all the time

Most of the time

Sometimes

Not often enough

N/A - Not Aware

We need to improve. Please provide more information for us to review the issue.

Compared to our competitors, is our product quality better, worse, or about the same?

Better

Same

Worse

N/A - Not Aware

We need to improve. Please provide more information for us to review the issue.

Are the responses from our Quality team timely and effective?

Yes, all the time

Most of the time

Sometimes

Seldom

N/A - Not Aware

We need to improve. Please provide more information for us to review the issue.

How is the quality and completeness of our PPAP submissions?

Yes, all the time

Most of the time

Sometimes

Seldom

N/A - Not Aware

We need to improve. Please provide more information for us to review the issue.

Delivery

Is material shipped/received on time (based on agreed incoterms)?

Yes, all the time

Most of the time

Sometimes

Not often enough

N/A - Not Aware

We need to improve. Please provide more information for us to review the issue.

Is labelling/packaging information accurate?

Yes, all the time

Most of the time

Sometimes

Not often enough

N/A - Not Aware

We need to improve. Please provide more information for us to review the issue.

Is the packaging type / material sufficient for shipment method?

Yes, all the time

Most of the time

Sometimes

Not often enough

N/A - Not Aware

We need to improve. Please provide more information for us to review the issue.

Engineering & Technical Support

How is our response time for Quotations?

Extremely Good

Moderately Good

Inadequate

N/A - Not in Contact

We need to improve. Please provide more information for us to review the issue.

How is our response time for Technical Support?

Extremely Good

Moderately Good

Inadequate

N/A - Not in Contact

We need to improve. Please provide more information for us to review the issue.

Are you aware of [email protected]? Please contact for immediate technical support.

How is our team's technical competence / knowledge for product & application support?

Extremely Good

Moderately Good

Inadequate

N/A - Not in Contact

We need to improve. Please provide more information for us to review the issue.

How is the ease of access and scope of product data via our website (www.tpil.com)?

Extremely Good

Moderately Good

Inadequate

N/A - Not required for my role

N/A - I was not aware, I'll check it out!

We need to improve. Please provide more information for us to review the issue. What information is missing?

Product Offering

How is our standard product availability (stock & selection) through our distribution partners?

Extremely Good

Moderately Good

Inadequate

N/A - Not Aware

Please provide further information: is the issue due to stock outs, low qty, difficulty finding, excessive lead times, or part unavailability?

How is our range of product offerings for your application (product offerings, configurations, specifications, customization options)?

Extremely Good

Moderately Good

Inadequate

N/A - Not in Contact

What product type / configuration / performance requirement should we work on?

Compared to our competitors, how are our prices?

Lower

Same

Higher

Significantly Higher

N/A - Not Aware

We need to improve. Please provide more performance information for us to review.

Compared to our competitors, how is the performance of our product?

Higher

Same

Lower

N/A - Not Aware

We need to improve. Please provide more performance information for us to review.

How likely are you to recommend our products to other companies and colleagues?

Very Likely

Neutral

Unlikely

We need to improve. Please provide more information for us to review the issue.

Domestic Content

Does the amount of domestic material content dictate purchasing or product selection decisions?

Never, domestic material is not required

Not at this time, may be required in the future

Yes, domestic material required

N/A - Not Aware

Do domestic production location options impact sourcing decision?

Never, domestic production not required

Not at this time, may be required in the future

Yes, domestic production required

N/A - Not Aware

Please help us understand your domestic content requirements:

Overall Experience

What is your overall experience with Amphenol TPI?(Required)

Extremely Satisfied

Satisfied

Neutral

Dissatisfied

We need to improve. Please provide more information to help us improve.

General Feedback / Questions / Comments?

Would you like us to contact you to review your feedback?

Yes

Let's Connect

Customer Survey 2024

Let's Get Started

Customer Information

Product and Market Information

Customer Service & Sales Support

Quality

Delivery

Engineering & Technical Support

Product Offering

Domestic Content

Overall Experience

The End! Thank you for your time. Please click the button above to submit your feedback.

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Company

Amphenol TPI